Sr UX Strategist

Federal Reserve Bank of Kansas City
Job Description

Job Summary

The Federal Reserve Bank of Kansas City is seeking a Senior User Experience (UX) Strategist to support our maturing Supervision and Regulation portfolio. The bank is a mission driven organization directly supporting the Safety and Soundness of our nation’s financial system. Within this role a successful candidate will primarily support product strategies and drive our teams to evolve from a project to product mindset. You will work alongside business and IT leaders, IT staff, business partners, project teams, and UX designers to understand the business objectives, user goals, technical platforms, capabilities and translate that into a user experience strategy and framework. Collaboration with business partners and the ability to work in collaborative physical spaces will be key to success in this role.

Key Activities

  • Advocate for the user across the portfolio. 
  • Drive experience design from concept through final implementation. 
  • Demonstrate technical thought leadership and collaborate with product management with varying complexity in the development of a UX strategy and framework.  
  • Ensure scalability,cost effectiveness and alignment to technical strategy by partnering with Chief Enterprise Architect, Solution Architects and Development team (the ‘how’). 
  • Help create and conduct high quality user experience deliverables and activities, including but not limited to user flows, personas, user journeys, sitemaps, wireframes, and facilitating internal/external work sessions.
  • Work collaboratively with UX Designers to drive/execute strategy at the project/product level including planning work approaches for UX Designers. 
  • Reliably support multiple projects and client engagements simultaneously. 
  • Seek out and support new ideas or innovative approaches to department work processes, while considering the Bank’s existing culture. 
  • Confront problems decisively, taking timely and appropriate actions.
  • Stay abreast of latest industry design best practices and research by reviewing periodicals and attending seminars. 


  • Bachelor’s Degree in Human Computer Interaction, Usability, Human Factors, Industrial Design, Psychology, Computer Science, Graphic Design or related field, or equivalent combination of education and directly related work experience. 
  • Typically requires ten years of experience in human-computer interaction, interaction design, visual design, computer science, computer engineering, or related field designing for advanced web-based applications or platform-level tools.
  • Portfolio demonstrating a strong product, process, and systems design proficiency, as well as a superior understanding of enterprise system architectures and how they impact the user interface. Proficient with UX principles and concepts including user-centered design and design thinking. 
  • Demonstrated ability to make sound architecture level recommendations and decisions based on usability, accessibility, industry standards and prior experience. 
  • Demonstrated ability to conduct research, develop wireframes, user journeys and communicate insights both independently and within a team environment.  
  • Excellent written and verbal communication skills, including the ability to consult, advise, and provide expertise/guidance to a non-technical audience. 
  • Demonstrated ability to think creatively, strategically, and innovatively to solve design problems.

In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.

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The Federal Reserve Bank of Kansas City is an equal opportunity employer.  As such, the Bank recruits, hires, trains, and promotes individuals without regard to race, color, religion, sex, national origin, age, disability and/or sexual orientation.

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