KCP&L Opens Doors To First-Of-Its-Kind Energy Solutions Center
May 25, 2018
Customers visiting new KCP&L Connect will experience hands-on energy solutions demonstrations and personalized account support
Kansas City, Mo., (May 22, 2018) — Located in the heart of Kansas City near the historic 18th and Vine Entertainment District, KCP&L will open its first energy solutions center, KCP&L Connect, next week. Designed with the customer experience in mind, KCP&L Connect is part of the Company’s long-term strategy to advance customer offerings and ease access to its energy-related products and services.
“We continually strive to be a customer-focused energy solutions provider and stay current with changing customer preferences and behaviors. Our goal with KCP&L Connect is to offer a more personalized, face-to-face customer experience, whether that is account support or assistance deciding which energy efficiency product is right for them,” said Terry Bassham, KCP&L’s president and CEO. “We’re excited to try this innovative approach and continue our role as a leader in customer programs within the utility industry.”
The specially-designed space will allow customers to choose the kind of account support they need from self-service payment kiosks to face-to-face assistance. In addition, visitors can tour the Smart Energy Home Experience for a first-hand look at the most innovative energy savings ideas, products and technologies for their homes or businesses. The space will also host workshops and hands-on demonstrations of KCP&L’s energy programs and rebates, teaching customers how they can save on their energy bill.
“As energy-efficiency products and programs continue to evolve, we want customers to look to KCP&L as their go-to energy solutions center. That’s what KCP&L Connect will be,” said Caisley. “We look forward to advancing this concept and potentially adding additional locations in the future.”
In addition to account support and energy-related products, KCP&L Connect will contain:
- A children’s area where kids can learn how energy is made
- Smart transportation information, including electric vehicle and home charging options
- A classroom and community conference space
- An energy-efficient living room and kitchen with smart energy options
“Now with our new classroom and children’s area, we will be able to enhance our in-school discussions with year-round demonstrations about the future of sustainability and energy generation inside KCP&L Connect,” said Caisley.
Providing additional support and bringing ‘KCP&L Connect’ to customers in outlying areas are two mobile units that have been rolling since 2015, providing information on products, services and the future of energy. These vehicles are used for face-to-face support and communication with customers in neighborhoods, schools, and community events, as well as for emergency support during outages or other emergencies.
The two mobile units have made appearances across KCP&L’s service territory from Sedalia’s Missouri State Fair Parade to St. Joseph’s Chiefs training camp and Kansas City’s KCP&L Plaza Lighting Ceremony.
“Our mobile KCP&L Connect units have drawn event crowds, as our customers have enjoyed seeing us in their communities,” said Caisley. “With our innovative products and services, we’ve found that customers have questions and offering a face-to-face opportunity to chat is a ‘back to the basics’ way to engage our customers.”
Located at 1710 Paseo Boulevard in Kansas City, Mo. the energy solutions center will open to customers on Tuesday, May 22 with weekly hours from 9 a.m. – 5 p.m., Monday, Tuesday, Wednesday and Friday, with extended hours of 9 a.m. – 7 p.m. on Thursday and 9 a.m. – 1 p.m. on Saturday.
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at www.greatplainsenergy.com or www.kcpl.com.
Elizabeth Danforth, Director of Public Affairs